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What is Hiver?

Hiver is a software solution that simplifies email management and customer service by allowing teams to manage shared inboxes and multi-channel support directly from their email platforms.

Who uses Hiver?

Hiver is utilized by over 10,000 teams globally, including those in sectors such as technology, healthcare, education, and customer support.

What features does Hiver offer?

Hiver offers a range of features including collaboration tools, automation capabilities, AI functionality for summarizing conversations, analytics for tracking support metrics, and integrations with popular applications like Slack and Salesforce.

How does Hiver improve team productivity?

Hiver improves team productivity by reducing the complexities associated with traditional ticketing systems, allowing teams to collaborate directly via email, automate repetitive tasks, and gain insights into performance metrics.

Is there a trial period for Hiver?

Yes, Hiver offers a 7-day free trial with no credit card required, allowing users to experience its features before committing to a paid plan.

What types of support channels can be managed with Hiver?

Hiver allows teams to manage various support channels including chat, email, voice, WhatsApp, and knowledge bases, all from a single inbox.

Q: How often does Hiver experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Hiver outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.